Good News! Introducing Our 24/7 Live Chat Support

If you are a guru or just entering the world of entrepreneurship, you would probably have started to realise the role of a customer support in business world. While some business can just be modelled with one-way communication, vast number of business operation cannot do without two-ways communication.

Great ventures with good management structure in place are often geared towards maximising profit for the organisation. This profit maximisation sometimes pressures individuals into milking off clients’ financial capacities through several crafty demands such as ‘buy this…’ ‘Okay maybe you should order for new copy but don’t tell us about the old order...’ without listening to their emotional intelligence. An outstanding business venture is the one with great customer service that puts the clients’ interest first knowing the wellness of every clients counts on the success of the venture.

In recent years, customer services techniques and tools have grown to an applaudable height through the leverage of several technological advancements ranging from physical customer office, office PO Box inquiries box, dedicated telephone support lines, dedicated email support addresses, forum support (offline chats), live chat supports. Companies with multiple customer supports system often thrives better than their counterparts with single or no customer support system. However, it goes beyond establishing a customer service department. Training staff that genuinely understand the products/services of her company, clients’ demands, and their emotional dispositions on the products/services, is inevitably a turnkey to all companies’ growth. In this regard, some customer support facilities thrive better than others as they provide a promising panorama to absorb clients complains and demands with all enthusiasm and delivery affirmations.

To this end, we have introduced 24/7 live chat support to ensure no clients is left behind in the dark. The live chat support will help our clients and first-time visitors to interact in real-time with us about their views, opinions, complains, demands, and other inquires. It is design to serve as the first emergency call point to seek supports to resolve most rising issues from your websites and order. In a case where such issue are beyond the live chat support, there are adequate facilities to transfer/escalate all queries to the appropriate department/desk.

Below is what you can get from our live support customer service.

1. Instant live chat, this means you will be able to send and receive instant messages through our live chat support without delay.

2. Referencing and guiding to website tour during first time visit.

3. Ability to place order via live support.

4. Identifying of products/services related to the chatted client.

5. Voice call support where possible.

6. Offline messaging, this means that when there is network disconnection, your chat will be automatically forwarded as message to the appropriate department. Users can also send offline messages directly.